Compliments & Complaints
Additional Information
It’s important to us that we listen to our customers and provide services that meet and exceed expectations.
Customers often tell us this and provide us with compliments about the service they receive. However, sometimes, things may not go right and you may wish to complain about the service you receive. We take all complaints seriously and see them as an opportunity to improve.
Give us a compliment
Have you spoken to a member of our team who knocked your socks off with their customer service skills? Has your Support Worker saved the day? Or perhaps you simply wanted to say thank you to someone.
What is a complaint?
- You feel unhappy about a service we have provided and this is not the first time you have reported it to us
- You feel you have not been treated fairly
- You feel dissatisfied about the way you have been treated by us or the way a member of staff has behaved